Vaco SF Team

Director, Global BPO Strategy

Mike Guzman

What brought you to Vaco? What drew your interest?
My past professional and personal experience with team members at all levels of the organization.

Why should anyone choose Vaco SF for Managed Services/Contingent Workforce?
As a boutique provider with a rich Silicon Valley heritage, we’re uniquely positioned to give our customers individual attention while delivering results with agility and expertise.

What’s the toughest business decision that you’ve ever made at this point in your career?
Switching career fields to start as a seasonal customer service representative for was a tough decision. It proved to be a rewarding risk as I was able to leverage my past experience to advance to various leadership and individual contributor roles within the company and to gain an a-to-z understanding of Customer Service Operations and Managed Services.

What’s the best thing about working at Vaco?
Working with people who get it.

Describe your work style.
Dig in and make a difference.

Favorite quote:
“There’s always money in the banana stand.” – George Bluth

Word that best describes you:

Beyond The Bio

Favorite Movie of all time:
To Kill a Mockingbird
What is one of your biggest pet peeves?
Premature solutioning
Top 3 CDs of all time:
The Dark Side of the Moon, Let It Bleed, The Trinity Session
Favorite vacation spot:
Tropical beach
If you were deserted on an island, who would you want to find on the other end?
Books, books, books
Name 3 items you must have if you were deserted on an island?
Well obviously I’d want to get off the island, I have work to do! Assuming I can’t have something along the lines of a speed boat, then a knife, a frying pan, and something to start a fire with. If I’m stuck on the island at least I’ll be able to eat well.
What are some qualities you value in a person?
Integrity, loyalty, common sense
What things do you find yourself doing that you said you'd never do?
Wearing a Fitbit, Drinking kale smoothies
We have worked with thousands of clients across a diverse set of industries.