Technical Agent (Detection Support)

Technical Agent
(Detection Support)

Location: Austin, TX

Job Description

Vaco is seeking discerning individuals plugged into technology and current events. In this role, you will be a key piece of a team that delivers high-impact synthesis of fast-developing issues like the spread of misinformation and culture-shifting trends.

This is a vendor role with Vaco for a client’s team, a Fortune 100 company. This position is on-site at our North Austin location.

Successful candidates will be able to work across different projects, supporting tool development and implementing process efficiency for the team.

Schedule Requirements:

Core business hours are between 9am and 6pm CST Monday through Friday
You may be asked to work outside of your core hours due to business necessity

This role offers:

Full Time (40 hrs/week), salary
Paid time off, holidays, parenting leave
Health benefits with low premiums
Access to a comprehensive well-being program with resources to support physical and mental health: Employee Assistance Program, Live and recorded meditation, Yoga, Webinars, Events, Resilience skill building, Counseling, and more.

Responsibilities

Develop tools utilizing JavaScript and Apps Script to maximize efficiency and automate processes.
Provide maintenance and troubleshooting support of scripts, dashboards, chrome extensions, macros, legacy code, and more.
Collaborate with teams to understand their tooling needs and provide a proactive technical approach.
Work closely with other team members, managers, engineers and stakeholders to ensure our client’s global team can get up to speed on the latest developing trends.
Meet with teams working on different shifts or time zones on an as-needed basis.
Highlight events, topics or incidents that are clear indicators, directions and trending developments impacting the client’s products, contribute to anti-abuse efforts or future issue stories.
Take deeper dives into specific trends or issues affecting the client’s products by writing a detailed research article and issue brief. This usually includes topics that are of more urgent and/or sensitive and require more analysis.
Help maintain a calendar that tracks key global events that may impact the stakeholder.
Work cross functionally to escalate stories or issues to the appropriate team or provide feedback accordingly.

Minimum Qualifications

Bachelor's degree in a technical field: computer science, mathematics or information systems.
Technical skills: Javascript/Apps Script, SQL, HTML, CSS, Data Analysis with Reporting.
Experience with process automation, developing dashboards and creating tables/schemas, ETL, cleaning up large datasets, etc.
Demonstrated capability with object-oriented programming (OOP), web development, configuring software applications, software product management, software development and life cycle, bug tracking, and basics of version control.
Team player and effective communicator in presenting ideas to individuals with different levels of technical background.
Experience balancing multiple projects from conception to delivery, as well as documenting and improving workflows.
Ability to demonstrate critical thinking, problem solving, attention to detail and flexibility in a fast-paced, dynamic environment.
Advanced Google Workspace experience, including spreadsheet automation.
High degree of initiative and deadline-driven productivity.
Strong writing and communication skills.

Preferred Qualifications

Experience working with API's, Colab, Tableau & Python.
Strong interpersonal skills, with a proven ability to work successfully with cross-functional teams with stakeholder and executive visibility.
Understanding of international and geopolitical events and how they may impact a global company.
Interest in political science, journalism, digital media or a related research field.
Proven track record of an investigative, data-driven approach to answering complex questions.
Familiarity with Internet technologies and related policy and regulatory environments.

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national orgin, religion, sexual orientation, gender identity, status as a veteran, disabillity or any other federal, state or local protected class.

Apply Today!

For more information regarding this exciting position, please contact us at info@vacobinary.com