Sr. Technical Support Engineer

Location: Onsite in San Ramon, CA

Job Description

Do you thrive at troubleshooting technical problems, identifying the root causes, and finding solutions to resolve them? If so, Vaco is looking for a hands-on Sr. Technical Support Engineer to join its Digital Operations Center in San Ramon, CA.

Vaco provides BPO (Business Process Outsourcing) and Managed Services Solutions to global enterprise clients. The firm has 1.5 billion in revenue with 50 offices throughout the US and 5 offices internationally.

The Team

Vaco’s San Francisco Practice is growing and expanding exponentially with the growth of its local Vaco Digital Operations Center. Our Sr. Technical Support Engineer will direct their efforts to providing technical support in the set-up of or to those experiencing issues with software, hardware, or other technology products.

In addition to having a combination of technical knowledge, problem-solving skills, excellent communication, and a customer-centric approach to ensure customer satisfaction; we are looking for the following:

What you will do

Required Qualifications

5 years of relevant IT or IS environments and solutions in an Administrator or Technical expert role
Solid understanding of Network Connectivity and Troubleshooting related user issues
Demonstrated understanding of IT Support as part of a business function (SLA's, ITIL practices, etc.)
Strong knowledge of computer/server hardware, operating systems, and storage devices
Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Required Qualifications

Apply Today!

For more information regarding this exciting position, please contact Suzanne Pimentel at smpimentel@vaco.com