Sales Program Manager

Our Mission

This team is responsible for building and running efficient processes that enable accurate, consistent, and clean portfolios for Sales compensation, reporting, and analysis. The team centrally manages our clients customer dataset, which includes maintaining advertiser account assignments and customer hierarchies. The team takes pride in helping internal sales teams organize customer data through a highly efficient scaled support model.

The team sits within the Global Sales Tools (GST) team, which leads sales tools strategy and operations. Experts in driving process improvements and consistency, team members are analytical and strategic with a pragmatic sense of getting things done.

Job Responsibilities

Be a subject matter expert for rules and processes pertaining to LCS/ Agency Data Management, Channel Management and Data Governance. Help maintain training material and process documentation
Support a vendor program focused on implementation and troubleshooting of cross channel account assignments and company/agency hierarchy requests. Help drive performance accountability to ensure SLAs are consistently met or exceeded
Lead weekly internal team meetings to discuss and to address team questions and operational barriers:
Be the ‘frontline’ of support to vendor teammates, helping answer questions and resolve issues blocking resolution of customer requests.
Manage user escalations and work with cross functional teams to deliver timely and complete solutions
Work consultatively with Sales Teams to understand and solve their customer data issues and questions
Use judgment to make business decisions based on ambiguous cases, implement and interpret rules in gray areas as leader of team
Manage alignment
Work within our clients internal support platform to implement customer requests and troubleshoot issues as a back up for L2 team on tickets. Time commitment est. at 20% of time
Analyze LCS qualitative and quantitative feedback to create solutions, such as designing new operational processes or influencing tool features to drive data scalability, efficiency, and accuracy

Minimum Qualifications

Experience in program management, execution, multi-tasking and customer service
Knowledge of Google Sales workflows and assignment rules (i.e. channel management, greenfield, company/agency rollup and hierarchy rules). Ideally experience working in LCS/GCS, Global Partnerships or Platforms
Experience managing vendor programs and identifying and executing process improvements
Written and verbal communication skills, including presentation writing and delivery to both technical and business stakeholders
Ability to work across time zones in a fast-changing environment

Preferred Qualifications

Experience working in a Sales Operations or equivalent position
Knowledge of Google Sales workflows and assignment rules (i.e. channel management, greenfield, company/agency rollup and hierarchy rules). Ideally experience working in LCS/GCS, Global Partnerships or Platforms
Experience managing vendor programs and identifying and executing process improvements
Written and verbal communication skills, including presentation writing and delivery to both technical and business stakeholders
Interest in improving sales processes or Google Products

Apply Today!

For more information regarding this exciting position, please contact Amy Luangrath at aluangrath@vaco.com