Quality Auditor

Location: Silicon Valley/South Bay

Quality Auditor

You will work in a smaller specialized team to meet the deliverables set by the Program Manager and the Engineering team. Managing communication and serving as the intermediary team between the engineers and stakeholders and reviewing teams at Vaco to improve structures, guidelines and processes.

Role Objective

The Quality Auditor will help out on analyzing rater team data, evals, process improvement and work closely with client Program Manager to ensure quality support is provided. To be successful in this team, you need to be able to excel in a fast-paced and challenging work environment. There is always something that needs attention, more often many things, so the ideal agent must be comfortable multitasking.

Responsibilities

Ensure deliverables adhere to guidelines and appropriate documentation
Ability to work independently, multitask, and prioritize task effectively in order to meet short deadlines (preferably P0 level)
Create analyzes of major data loads
Triage reviewing queries, troubleshoot and route or escalate issues as needed
Process appeals and client escalations
Work on audits, high-priority projects and research analysis: Regular ad-hocs to assist with the model performance improvement Improve the existing product and processes
Communicate with stakeholders, leadership and engineering team, and provide expert level consultation

Skills & Qualifications

Experience in product development, quality assurance and/or Google Ads
Excellent communication skills (both written & oral)
Excellent English language communication skills both in verbally and written
Ability to handle volumes of emails and other queries in a timely and professional manner Ability to work in a fast-paced environment with changing priorities
Ability to grasp the bigger picture of a project with limited information and create high level content based on give request
Intermediate Google Sheets/Excel abilities (e.g. data input, filtering, formulas, etc.)
Be able to effectively communicate with working remotely

Apply Today!

For more information regarding this exciting position, please contact Amy Luangrath at aluangrath@vaco.com