Developer Advocates and Customer Support Analyst

Manhattan, New York (Chelsea) or Sunnyvale, California

Job Description

This is a full-time CONTRACT role, with a 1+ Year duration.

Overall Responsibilities

  • Guide education partners through design and implementation of product integrations with Classroom
  • Collaborate with product team to understand and inform product road map, and its application to partners needs
  • Provide technical support and best practices for partners
  • Build technical expertise in the following: Working with OAuth and HTTP/REST APIs, & Helping edtech software vendors (ISVs) with integration with Classroom API
  • Maintain confidentiality for unlaunched products
  • Regularly communicate partner progress, blockers, and successes
  • Handle project management (tracking status, etc.) for integrations
  • Create and update documentation to address knowledge gaps, and accelerate partners' understanding and adoption of our APIs
  • Possible travel to work with other Developer Advocates and customers

Top Daily Responsibilities

  • Take regular, integration-focused meetings with ISVs to help them design integration of their tools with our client's Classroom app
  • Get partners up and running on the product and give them documentation
  • Field open questions that arise from partners during development
  • Keep track of and organize feature requests and bugs for the Classroom API

Required Skills

  • Familiarity with the edtech landscape
  • Bachelor's Degree in Computer Science, 2+ years relevant working experience, or extensive experience building applications on APIs
  • Web application development experience
  • Familiarity with OAuth and HTTP/REST APIs
  • Understands capabilities of Docs/Slides add-ons, Drive APIs, and Admin SDK
  • Good organizational skills & ability to multitask, be able to work on multiple projects with different customers simultaneously

Apply Today!

For more information regarding this exciting opportunity, please contactJulie Luangrath at or call her directly (925) 357-6106